St Louis Home Care

Let our family help take care of yours

Home Care Services FAQ

Home Care Services

What is Home Care?

Home Care is a service that provides long term support to you at home. This support is delivered by home care providers and includes a set amount of hours or funding every week that you can use to support your lifestyle, enabling you to stay at home during your elderly years.

The support includes domestic services like cleaning and cooking, social services like transport and taking you shopping. It also includes medical services such as assisting you with wound care and medication and taking you to appointments, grooming services to help you get dressed and showering as well as support for your pets. There are many more services included in home care and a home care package can be customised to suit your personal needs.

What is a Home Care Package?

A Home Care Package is a government subsidised program that means you receive individual funding (in the form of a subsidy) to receive home care to remain active and independent in your own home. There are four different levels depending on whether you require high level or low level care and each level receives a different amount of funding.

How you spend the home care package funds that are allocated to you is your choice, which means you get to choose the sort of support you would like at home.

There are four levels of Home Care Packages for different care and support needs. Each level receives an amount of funding or hours per week of support that are put toward the home care services that you choose.

  • Level 1 for basic care needs
  • Level 2 for low-level care needs
  • Level 3 for intermediate care needs
  • Level 4 for high-level care needs

What is Consumer Directed Care (CDC)?

Consumer Directed Care was introduced to offer greater flexibility and control to the client, the client is able to choose the way care and services are offered and delivered within an individual budget based on the level of home care package support.

St Louis adopts the CDC approach to our home care package and delivery. Ultimately the intention of CDC is to support you to have the best life you can at home enabling you to stay at home for longer. Supporting your health and wellbeing is paramount to supporting your lifestyle at home. At St Louis home care our approach to your home care means:

You are encouraged to identify goals you want to achieve while living at home. These goals can be reviewed with your care coordinator to ensure the services and care you chose supports what is important to you and is the foundation of your service plan.

You choose the times of the week, days and the hours that you want your home care delivered (within your home care budget).

You choose the support services that you need and the way they are delivered, and your Home Care Coordinator will assist in ensuring that your plan in within the Home Care Package Guidelines.

What’s included in a St Louis Home Care Package?

There are many services that we provide as part of your home care package to help you. We will discuss your personal needs and create a personal care plan for you. Below are some of the services that can be included in your home care package.

  • Domestic Services
  • Assistance with Social Outings
  • Transport and Wheelchairs
  • Personal and Hygiene Care
  • Meal Preparation and Cooking Nursing Care and Medication Support
  • Allied Health and Nursing services
  • Aids and Equipment
  • Respite Care
  • Pet Services
  • Phone Support - 24x7
  • 24x7 and Overnight Care
  • Dementia Care

How many hours of home care do I receive every week?

That depends on your home care package and whether it is a high or low need package. Below is a very basic guide of how many hours of home care you will receive as part of your package as there are often other services offered with the hours of care per week. At St Louis we offer a combination of flexible services with your hours of care.

Level 1 – basic care needs, approx 2 – 2.5 hours per week
Level 2 – low level care needs, 3-4 hours per week
Level 3 – intermediate care needs, 6-8 hours per week
Level 4 – high care needs, 10-14 hours per week

Am I eligible for home care?

Home Care Packages are available for anyone who needs coordinated care and support to remain in their own home and if you are 65 years or older or 50 years or older and identify as an Aboriginal or Torres Strait Islander.
Eligibility for a home care services is determined through an aged care assessment team and you may be eligible if you:

  • Need assistance to complete everyday tasks
  • Are a person with special needs
  • Have an illness or dementia
  • Need short term assistance to restore your health

For Private Home Care Services there is no eligibility and care can start immediately without an assessment. Contact St Louis Home Care to find out more.

How do I get started with home care?

You will be asked to do an ACAT assessment to qualify for Government subsidised home care packages and to determine the level of home care required depending on your circumstances.

Call St Louis and our care team will guide you through the process and help you to arrange an advocate if you need one. An advocate is someone that you choose to represent you through the ACAT assessment process and applying for home care.

Or contact My Aged Care by calling 1800 200 422 or visit

At any time during your assessment or contact with My Aged Care you can let them know if you have chosen St Louis as a Home Care Provider.

What is My Aged Care?

My Aged Care is the Australian Government portal for you to access aged care services and find out what you need to about packages and assessments. You can call them on 1800 200 422 or visit their website at

What is an ACAT Assessment?

An ACAT Assessment is an Aged Care Assessment by a team of qualified staff to determine what level of home care you require. ACAT Assessments can be booked on the website or you can call the St Louis team directly and we will help guide you through this process.

How do I best prepare for an ACAT Assessment?

During the assessment interview and process, you will be asked about how you manage day to day and what sort of help you need at home. It is important to make sure you receive the right support for your needs.

It is best to think these through before your assessment process and if needed, you can also request a family member, friend or an advocate to be with you during the interview. An advocate is someone you appoint to be with you during this assessment that speaks on your behalf.

For more information about independent advocacy services please call ARAS (Aged Rights Advocacy Service) on 1800 700 600.

What happens after the ACAT (Aged Care Assessment Team) Assessment?

If you are assessed as eligible for a home care package you will receive a letter of approval from My Aged Care that sets out the level of home care package you are approved to receive.

You are then placed in a National priority queue and be contacted when a suitable package become available to you.

If you don’t receive a letter you can call My Aged Care and request a copy.

How long will I need to wait for a home care package?

The length of time you will need to wait for a home care package depends on the date you were approved for home care, your needs, your circumstances based on your assessment and your individual situation. If you have been approved for a home care package you can find out how long your wait will be by logging into your client record using MyGov or calling My Aged Care.

You may be offered other care or services while you wait. Some people choose to use Private Services, depending on their individual circumstances.

What happens when I am assigned a Home Care Package?

When a home care package becomes available you will get a letter from My Aged Care to let you know the level of homecare package and it will include a unique referral code that you will give to your chosen provider.

You have 56 days to find a service provider and enter into a Home Care Agreement from the date of your assigned letter. If you have already notified my aged care of your preferred provider they may contact you. If you need more time to make a decision you can call My Aged Care to extend the time a further 28 days.

Who provides my home care?

Choosing a provider is a very personal decision, it is making the choice to who you would like to come into your home and support your long term health and wellbeing.

St Louis Home Care is a South Australian owned and operated provider of home care in both Adelaide and Victor Harbor and has been providing aged care since 1946. Our friendly care team will help you remain independent and at home for as long as possible. Let our family help take care of yours, whatever your needs our Home care team will support you to live the way you want

Are there other options for support at home other than a home care package?

St Louis private care services are for those who prefer to choose and pay for the home care they want, you don’t need government funding or an assessment and services can start immediately. Some chose to use private care services while they wait for government funding, or as an extra service to their allocated care funding.

How much does a Home care Package cost?

The Australian Government subsidises home care services. You could be asked to contribute to pay the basic daily fee (client contribution of up to 17.5% of the basic age pension), an income tested care fee and or fees for additional services.

Talk to a St Louis Home care coordinator to understand any costs as your personal circumstances can be taken into account.

Can I change to St Louis Home Care?

You are able to choose a provider that best meets your needs and goals. If you already have a home care package and would like to change to St Louis Home Care, we are here to help. Call us on 1800 785 684 and well help you through the process.